Core Services

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Claims Investigation Services

Surveillance and Activity Documentation

 

We conduct lawful, discreet surveillance assignments to document observable activity, movement, physical tasks, locations, associations, and other facts relevant to a claim or investigation.

Common assignments include:

• Workers’ compensation claim investigations

• Disability claim investigations

• General-liability claim investigations

• Auto-liability investigations

• Suspected exaggeration or inconsistent-activity inquiries

• Claimant activity verification

• Employment and outside-activity checks

• Location and association documentation

• Video and photographic evidence collection​

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Our reports focus on objective facts: what was observed, where it occurred, when it occurred, and what supporting media was obtained. We do not speculate, diagnose, or make unsupported conclusions.

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Workers’ Compensation and Disability Investigations

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Workers’ compensation and disability matters require careful, timely, and professional fact development. Eyewitness Investigations can assist claims professionals, employers, TPAs, and counsel with investigative assignments intended to document relevant observable facts.

Services may include:

• Claimant surveillance

• Activity checks

• Employment or business-operation inquiries

• Witness location and interviews

• Neighborhood or location canvasses

• Public-record research, where lawful and appropriate

• Social-media and online-presence research, where lawful and appropriate

• Statements and factual documentation

• Organized reports with photo and video exhibits

 

General Liability and Premises Investigations

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Liability claims can depend on facts that change quickly: site conditions, witness recollections, surveillance video availability, property-management information, lighting, signage, maintenance conditions, and the sequence of events.

We assist with:

• Site and scene documentation

• Photographs and video of relevant conditions

• Witness location and interviews

• Neighborhood and business canvasses

• Inquiry into available third-party video

• Incident timeline development

• Documentation of signage, access routes, surfaces, lighting, and visible conditions

• Identification of potential fact witnesses

• Follow-up investigation as directed by the client or counsel

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Insurance Fraud and SIU Support

 

Eyewitness Investigations supports carriers, claims professionals, and special-investigations units with field investigation and documentation related to suspicious or potentially inconsistent claims.

Assignments may involve:

• Claimant activity documentation

• Disability and workers’ compensation inquiries

• Auto-liability investigations

• General-liability investigations

• Background and public-record research

• Witness interviews

• Asset, business, or employment-related factual research, where lawful

• Social-media and open-source research, where lawful

• Scene investigation and evidence documentation

• Surveillance planning and execution

A suspicion is not proof. Our role is to develop reliable, factual information through lawful investigative methods and provide the client with clear documentation for claim, legal, or referral decisions.

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Vehicle and scene work

Motor Vehicle, Commercial Vehicle, and Scene Investigations

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Eyewitness Investigations provides factual motor-vehicle accident and incident investigation support for insurance claims and litigation matters. This service is particularly valuable when early documentation, witness development, roadway observations, commercial operations, or work-zone conditions may affect claim evaluation or legal strategy.

Our motor-vehicle and scene-investigation services may include:

• Accident-scene inspections

• Time-sensitive scene photography and video

• Roadway, intersection, access, visibility, and signage documentation

• Commercial-vehicle and fleet-loss fact development

• Witness location and interviews

• Neighborhood and business canvasses

• Inquiry into available third-party video

• Vehicle, property-damage, and scene documentation

• Fact chronology and event-timeline development

• Documentation of roadway, work-zone, traffic-control, or environmental conditions

• Identification and preservation of relevant factual evidence

• Assistance locating witnesses, businesses, vehicles, or other relevant sources of information

With experience in traffic-related investigations, roadway safety, work-zone safety, and risk management, Eyewitness Investigations brings a practical understanding of the factual issues that can arise in vehicle, commercial transportation, construction, workplace, and roadway-related claims.

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Important: Eyewitness Investigations provides factual investigation services. Accident reconstruction opinions, engineering opinions, medical opinions, legal opinions, causation opinions, and coverage determinations should be handled only by appropriately qualified and retained professionals.

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Law firm support

Litigation Support for Attorneys

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Attorneys need investigators who understand the importance of preserving facts, documenting sources, maintaining organized files, meeting deadlines, and communicating professionally.

Eyewitness Investigations assists law firms with factual investigations in civil, insurance, personal-injury, employment, commercial, workplace, vehicle, and other matters. We work at the direction of counsel and tailor assignments to the needs of the case.

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Litigation-support services

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• Witness location and interviews

• Fact witness development

• Scene inspections and documentation

• Photography and video

• Canvasses of neighborhoods, businesses, and incident locations

• Investigation of available video sources

• Public-record and open-source research

• Background and corporate research, where lawful

• Surveillance

• Factual timelines and chronologies

• Identification of relevant parties, witnesses, businesses, or locations

• Service-of-process coordination, where permitted and requested

• Evidence and media organization

• Trial-preparation and investigator-testimony support, when appropriate

We understand that legal investigations should be directed by the engagement, the facts, and applicable law. At the start of each assignment, we work with counsel or the authorized client representative to clarify the objective, scope, deadline, reporting requirements, and evidence-preservation needs.

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Deliverables

Organized, Defensible Reporting

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An investigation is only as useful as the documentation that follows it. Eyewitness Investigations delivers clear, professional reports intended to help claims personnel and legal teams quickly understand what was done, what was found, and what remains unresolved.

Depending on the assignment, deliverables may include:

• Written factual investigative report

• Time-and-date documented surveillance observations

• Photo and video exhibits

• Scene photographs and video

• Witness interview memoranda

• Canvass summaries

• Evidence and media index

• Chronology of known or developed facts

• Status reports for ongoing assignments

• Documentation of investigative limitations or unavailable evidence

• Recommendations for additional factual investigative steps, when requested

Our reports distinguish between documented observations, source information, and unresolved issues. We avoid speculation and keep conclusions within the scope of the assigned investigation.

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How assignments work

Assignment Process

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1. Conflict and scope review

Before work begins, we confirm the client, relevant parties, matter type, location, objectives, timing, and any conflict or confidentiality concerns.

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2. Assignment authorization

The client provides written authorization, relevant claim or case identifiers, investigative objectives, reporting instructions, and budget parameters or a not-to-exceed amount when applicable.

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3. Investigation plan

We develop an investigation plan appropriate to the assignment. Depending on the matter, this may involve surveillance, scene work, witness development, public-record research, video inquiries, fact chronology development, or other lawful investigative activity.

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4. Status updates

For active or time-sensitive matters, we provide updates according to the client’s preferred schedule and any agreed service expectations.

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5. Final report and evidence delivery

Upon completion, we provide a professional report with relevant media, documentation, and an organized index of investigative activity and materials.

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Service standards

Professional Standards

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Eyewitness Investigations is committed to professional quality, confidentiality, integrity, and objective reporting on every assignment. The company’s existing public commitment emphasizes evidence-based decision-making and professional standards—principles that remain central to this division.

For insurance and litigation assignments, our standards include:

• Professional and discreet field operations

• Lawful investigative practices

• Objective factual reporting

• Confidential handling of client information

• Secure communication and evidence-delivery practices

• Clear documentation of investigative activity

• Respect for deadlines and claim/litigation needs

• Prompt communication regarding material findings, barriers, or changed circumstances

• Careful handling and organization of media and evidence

• Subcontractor and field-investigator quality control, when applicable

We recognize that every matter is different. We tailor the scope of work to the assignment rather than applying a one-size-fits-all approach.

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Why Eyewitness

Why Choose Eyewitness Investigations

Established Florida investigative experience

Eyewitness Investigations has served clients since 1992 and is based in Melbourne, Florida, with statewide service coverage. Eyewitness has experience in insurance and fraud investigations, workers’ compensation and disability matters, auto-liability and general-liability inquiries, surveillance, and motor-vehicle accident investigations.

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A practical risk and safety perspective

Our experience with traffic safety, roadway conditions, work-zone safety, incident documentation, workplace safety, and risk-management issues provides added value in matters involving vehicle accidents, commercial operations, construction, workplace incidents, and liability exposure.

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Statewide Florida coverage

From the Space Coast and Central Florida to Jacksonville, Tampa, West Palm Beach, Miami, and other Florida communities, Eyewitness Investigations can support assignments throughout the state.

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Clear communication and usable documentation

Our objective is not simply to gather information. It is to provide the information in a clear, organized format that claims professionals, risk managers, and attorneys can use.

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Assignment request

Request an Insurance or Litigation Assignment

For a confidential discussion about an insurance claim, SIU inquiry, workplace matter, vehicle loss, liability investigation, or litigation-support assignment, contact Eyewitness Investigations.

Phone: 321-255-1009
Email: info@theeyewitness.com
Office: Melbourne, Florida
Service area: Statewide Florida

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Information to include

To help us respond promptly, please provide:

• Your name, organization, and direct contact information

• Claim number or case number, if available

• General matter type

• City and county of the assignment

• Date of loss or incident, if applicable

• Desired investigative objective

• Deadline or urgency level

• Any immediate evidence-preservation concern

Please do not send medical records, Social Security numbers, sensitive claim-file materials, or other confidential records through a general website form or unsecured email. We will provide secure submission instructions after initial contact and assignment acceptance.